Responsible Gaming

AUD99 Casino is committed to promoting a safe, informed and enjoyable gambling experience. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your choices, set limits before you play and ask for support if gambling is no longer feeling enjoyable or controlled.

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Gamble responsibly

Responsible gambling means making informed decisions, staying within your personal limits and recognising when it is time to stop. Gambling outcomes are based on chance, and no strategy can guarantee a win. Previous results do not affect future results, and a loss cannot be recovered by placing further bets. Treat every wager as an entertainment expense and only use money you can afford to lose.

Review contents

Gamble responsibly Recognising signs of concern Tools and account controls Support, privacy and safer participation

Before you begin, consider how gambling fits within your budget, schedule and wider responsibilities. Set a spending limit and a time limit in advance, then follow those limits regardless of whether you are winning or losing. Avoid making decisions when you are upset, tired, stressed or affected by alcohol or other substances. Taking regular breaks can help you remain aware of how long you have been playing and how much you have spent.

Practical ways to stay in control

Set a gambling budget that is separate from money needed for rent, bills, food, savings or other essentials.
Decide how long you will play before starting and use reminders to help you take breaks.
Do not chase losses or increase your stakes to try to win back money.
Keep a record of deposits, bets, wins and losses so you have a clear view of your activity.
Avoid borrowing money, using credit for gambling or asking others to fund your play.
Do not gamble to manage stress, loneliness, boredom or financial difficulties.
Balance gambling with work, study, family, social activities and other interests.
Discuss your gambling choices with someone you trust if you feel uncertain about them.

Gambling should never interfere with your relationships, employment, education, health or financial commitments. If it begins to take priority over these areas, consider stopping and seeking support.

Recognising signs of concern

Problem gambling can develop gradually, and it may not always be easy to recognise. You may have concerns if you are spending more time or money gambling than planned, thinking about gambling frequently, or feeling unable to stop. A single sign does not provide a diagnosis, but changes in your behaviour are worth taking seriously.

Possible warning signs

Gambling with money intended for household expenses or other important needs.
Increasing your bets or gambling for longer periods to achieve the same excitement.
Trying to win back losses by continuing to gamble.
Hiding gambling activity, deposits, losses or account information from family and friends.
Feeling restless, irritable or anxious when you try to cut down or stop.
Missing work, study, appointments or family activities because of gambling.
Borrowing money, selling belongings or using credit to continue gambling.
Feeling guilt, shame, stress or low mood connected with gambling.
Trying to stop several times without being able to maintain a break.
Believing that a win is due or that a particular system can overcome chance.

If any of these signs sound familiar, consider taking a break immediately and speaking with a qualified support service. You do not need to wait for gambling to cause serious harm before asking for help. Early support can make it easier to regain control.

If gambling is contributing to severe distress or thoughts of self-harm, seek urgent help through appropriate emergency or crisis services in Australia. Your immediate safety is more important than your account or any gambling activity.

Tools and account controls

AUD99 Casino may make account controls available to help you manage your play. Depending on the feature and your account, these controls may include deposit limits, loss or wagering limits, session reminders, time-outs and self-exclusion. Availability, settings and processing arrangements may vary, so review the information shown in your account and the applicable terms before selecting a control.

Setting limits

A limit can help you decide in advance how much money or time you are willing to use. Choose an amount that is affordable and realistic. A limit should not be treated as a target or an amount that must be spent. Once a limit is reached, stop playing and do not attempt to bypass it by creating another account or using another person’s account.

Taking a break

A time-out can provide a short break from gambling, while self-exclusion is intended for people who want to stop gambling for a longer period. If you request a break or self-exclusion, follow the instructions provided by AUD99 Casino and do not attempt to access gambling services through another account. You may also wish to remove saved payment details, avoid gambling-related advertising and ask a trusted person to support your decision.

Account controls are useful safeguards, but they work best alongside personal planning and support. They cannot remove every gambling risk or guarantee that you will never experience harm. If a control does not meet your needs, contact the available support channel through the website and explain that you require responsible gambling assistance. Do not provide account access to another person, and never allow another person to gamble using your account.

Support, privacy and safer participation

If you are concerned about your gambling, speak with someone you trust and consider contacting an appropriate gambling support service in Australia. Independent counselling and financial counselling services may be able to help you understand your behaviour, plan practical changes and manage related financial or emotional concerns. You can also seek help from a qualified health professional. Support is available for people who gamble as well as for family members, friends and others affected by someone else’s gambling.

When contacting AUD99 Casino about responsible gambling, provide only the information needed to identify your account and explain the assistance you require. Requests will be handled in accordance with the website’s privacy information and applicable requirements. Responsible gambling requests may involve account restrictions or other actions that affect access to gambling services. Review any instructions carefully before submitting a request.

Our general commitments

Provide information intended to help players make informed gambling decisions.
Make responsible gambling information and available account controls easy to find.
Support requests for limits, time-outs or self-exclusion in accordance with applicable processes.
Protect account information and handle personal information under the applicable privacy policy.
Take reasonable steps to promote gambling by adults and discourage unsafe or prohibited use.
Review responsible gambling practices and update information when necessary.

You must be legally permitted to gamble in your location and must comply with all applicable laws and account requirements. Gambling is not suitable for everyone. Do not gamble if you are under the applicable legal age, have chosen to self-exclude, or believe gambling may put your wellbeing or finances at risk. If you are unsure whether gambling is right for you, do not proceed until you have obtained independent advice.

For further information about available controls or support, use the relevant responsible gambling or help function on the AUD99 Casino website. You can also consult independent Australian gambling support and health services. The most important step is to act early, be honest about your gambling and choose the support that feels appropriate for your circumstances.