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Privacy Policy
This Privacy Policy explains how AUD99 Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information fairly, transparently and securely. By using the website, you acknowledge that information may be processed as described below, subject to any rights and protections available to you under applicable Australian requirements.
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Information we may collect
The information handled by an online casino can vary depending on how you use the website, the services you request and the checks that may be required. We seek to collect information that is reasonably relevant to operating the account, providing services, meeting legal and security responsibilities, and responding to player enquiries. You may be asked to provide information directly, or some information may be collected automatically when you use the website.
Review contents
Account and identity information
This may include your name, date of birth, residential or contact details, username, account preferences and other information needed to create and maintain an account. We may also handle communications you send to support, including the content of enquiries and information you choose to provide while asking for assistance.
Verification and security information
To help confirm identity, age, eligibility and account ownership, we may request verification documents or related information. This can include information shown on identity documents, evidence of address, images or other material needed for a verification review. We may also handle information connected with responsible gaming, account security, fraud prevention and risk assessment where relevant to the services or our obligations.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, wins, account balances and other transactions. Payment providers may process payment details on their own systems. We may receive information needed to confirm, reconcile or investigate a transaction, but payment information is handled according to the arrangements and notices provided by the relevant payment service.
Technical, device and usage information
When you access the website, technical information may be recorded, such as your IP address, browser type, operating system, device information, language settings, approximate location, pages viewed, access times and interactions with website features. We may also receive information about errors, performance and security events. This information can help us operate the website, improve usability, detect unusual activity and protect accounts.
Information from other sources
In some circumstances, information may be received from payment providers, verification services, fraud prevention services, analytics providers or other service providers. We may combine this information with information held in an account where this is reasonably necessary for account administration, security, verification, compliance or support.
How and why information may be used
Personal information may be used for the purposes described below. The information used will depend on the circumstances and the service involved. We do not intend to use information in ways that are materially incompatible with the purpose for which it was collected, unless permitted or required by applicable requirements.
- To create, administer and maintain your player account.
- To provide casino features, process requests and keep account information accurate.
- To process deposits, withdrawals and other account transactions, and to maintain appropriate transaction records.
- To confirm identity, age, account ownership and eligibility where checks are required.
- To prevent, detect and investigate fraud, money laundering, account misuse, collusion, payment abuse and other suspicious or unlawful activity.
- To protect the website, our systems, players and service providers from security threats, unauthorised access and technical abuse.
- To provide customer support, investigate complaints and respond to questions or requests.
- To understand website use, troubleshoot problems, measure performance and improve content, functionality and player experience.
- To communicate with you about your account, transactions, security, service updates and other operational matters.
- To send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
- To meet record-keeping, reporting, verification and other legal or regulatory obligations that apply to online gambling services.
- To establish, exercise or defend legal rights, manage disputes and protect legitimate business interests.
Where marketing communications are sent, you can choose to stop receiving them by using an unsubscribe option where available or by contacting us using the details in the data rights section below. Stopping marketing messages will not normally prevent important service, account, security or transaction communications from being sent.
Sharing information
Information may be shared where reasonably necessary with service providers that support website hosting, payment processing, identity and verification checks, fraud prevention, customer support, analytics, communications, information security and technical operations. Information may also be disclosed where required or permitted by law, to protect players or the website, to investigate suspected wrongdoing, or in connection with professional advisers and legal proceedings.
Service providers may process information on our behalf and may have their own privacy terms. We expect relevant providers to handle information appropriately and to use it only for authorised purposes. Depending on the service and the location of a provider, information may be processed or stored outside Australia. Where this occurs, reasonable steps may be taken to support appropriate handling and security.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. These are small files or identifiers that can be stored on your device or recognised when you return to the website. Cookies may support essential functions such as account access, session management, security and transaction processes. They may also help remember preferences, understand website traffic, measure performance and support relevant communications.
Some cookies may be provided by third-party services used on the website. You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work correctly, and some preferences may not be retained. Browser settings differ, so refer to your browser provider for instructions.
Security measures
We use reasonable technical, organisational and administrative measures intended to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, authentication processes, monitoring, secure communications and procedures for handling information. No website, transmission method or storage system can be guaranteed to be completely secure. You should keep account credentials confidential, use appropriate device security and contact support promptly if you suspect unauthorised account activity.
Keeping information
Information is generally kept only for as long as it is reasonably needed for the purposes described in this Policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The applicable retention period can depend on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Children and ineligible users
The services are intended for eligible adults only. We do not knowingly invite children or people who are not permitted to use online gambling services to create accounts. If you believe that information relating to an ineligible person has been provided, contact support so the matter can be reviewed and appropriate action considered.
Your privacy rights and enquiries
Depending on your circumstances and applicable requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information that is no longer needed or may lawfully be deleted, and withdrawing consent to marketing communications. You may also ask questions about how information is used or request an explanation of a privacy-related decision.
How to make a request
To exercise your data rights, request access, ask for correction, request deletion, or withdraw consent to marketing, contact support@aud99casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or changing account records. This verification helps protect personal information from unauthorised requests.
A request to delete information may not be accepted in full where information must be retained for legal, security, transaction, dispute or record-keeping reasons. Similarly, withdrawing marketing consent does not remove information that is required to operate an account or meet an applicable obligation. If a request cannot be completed, we will aim to explain the relevant reason in general terms.
Accuracy and account closure
Please keep your account information accurate and tell us if your details change. You can contact support about information that appears incorrect or incomplete. Closing an account does not automatically erase all information because some records may need to be retained for the period required by law or for legitimate security, dispute and transaction purposes.
Changes to this Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be published on this page with a revised date where appropriate. You should review the Policy periodically. If a change is significant, additional notice may be provided through the website or by another suitable communication method.
By continuing to use the website after an updated Policy is published, you acknowledge the revised information practices to the extent permitted by applicable requirements. If you have a privacy question or concern, please contact support@aud99casino.wtf.
